Frequently Asked Questions
We love answering your questions about our maid service. House cleaning is important therefore we try to answer all possible questions.
Q: Are you insured?
A: Yes. We are covered by a Public Liability insurance policy that goes up to £1m. This provides a good peace of mind when booking our cleaning services.
Q: How do you train your cleaners?
A: We have a very comprehensive in-house training procedure.
Q: How do you vet your new cleaners?
A: Our vetting procedure is very strict and bullet proof. We ask for so many things that sometimes new candidates give up when presented with the log list of documents and information we ask from them. We do not have a high staff turnover due to the fact that we are very difficult to please but once satisfied with our candidats, we are positive our clients will be happy with them too.
Q: What are your customer service business hours?
A: We are open during the standard UK business hours of 9am to 5pm Monday to Friday.
Q: I only need a domestic cleaner for an hour every two weeks. Can you accomodate me?
A: Whilst we try to provide service satisfying most demands we need to make sure our cleaners earn decent money. One hour every two weeks is not impossible to arrange but taking into account the costs associated with each visit this service would not be available at our standard cleaning rate. We endeavour to keep our cleaners busy at all times and to make sure their earnings are more than their travel costs.
Q: Do I have to pay travel expenses to my regular cleaner?
A: No. Our cleaners cover their own expenses. All you need to pay is the agreed regular domestic cleaning hourly rate.
Q: I travel a lot and there times when I will not be needing a cleaner for a few weeks. Do I still have to pay for not using your services?
A: Certainly not. Just send us an email with the dates you want to cancel and go enjoy life to the extreme.
Q: I need to cancel next visit/s. How do I do that?
A: Piece of pie. Just send us an email at least 24 hours before the cleaning date to request the cancellation. You will not be charged for that.